Question 1

What is your shipping policy?

Accepted Answer

Free shipping is provided to orders of $75 or more!
It usually takes 3-6 days for domestic packages, or 7-10 days for international packages to arrive.  We will notify you via email when your order is shipped.  
If you are in a rush and need your order before a specific date, please list it in the memo section of your order.  
Orders are delivered Monday to Friday.

Question 2

Do you ship internationally?

Accepted Answer

Yes, we do!

Question 3

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive an email that includes your order number, tracking number, and packages’ estimated arrival time.

Question 4

Will I have to sign my delivery?

Accepted Answer

We recommend that someone is present to sign for the delivery.

Question 5

Do you deliver to P.O. boxes, military address, or Parcel locker?"

Accepted Answer

Unfortunately, we do not deliver to PO Boxes, Parcel Lockers, APO, DPO, or FPO addresses.

Question 6

What is your return policy?

Accepted Answer

Please carefully check our size chart before your purchase.  We are happy to accept returns received within 15 days from the delivery date for refunds.  
Please note that any item(s) to be returned must be in new, unused, unworn, unwashed, undamaged and with the DO NOT REMOVE tag still attached in the same place as originally sent. 
All SALE/ SAMPLE items are final and we do not accept any returns. 
We imagine a future without over-production and environmentally devastating waste.

Question 7

How do I return an item?

Accepted Answer

We provide a pre-paid return label for our US customers.  If you wish to return any item, please email us at iunderstand@glorialee.com with your name, address, order number, and item that you wish to return.  Please return items in their original packaging if possible.

Question 8

How do I track a returned item?

Accepted Answer

You can track it with the tracking number on the pre-paid return label.  Once we receive your item, please allow 4-6 days for processing.

Question 9

When will I receive my refund?

Accepted Answer

Refunds can take up to 3-5 business days to reach your credit card/bank account, depending on the financial institution.

Question 10

What if the item is faulty?

Accepted Answer

We stand behind our product! If for some reason, you feel as though the item is faulty, please email us at iunderstand@glorialee.com with 3-4 large well lit photos of the item, along with your order number and we will contact you with any next steps.

Question 11

How do I exchange an item?

Accepted Answer

We do not provide exchanges. Please follow the instructions for returning items and place a new order.

Wedding Atelier

Wedding Atelier

Wedding Atelier

Wedding Atelier

GLORIA LEE

Frequently asked questions

What is your shipping policy?

Do you ship internationally?

How can I track my order?

Will I have to sign my delivery?

Do you deliver to P.O. boxes, military address, or Parcel locker?"

What is your return policy?

How do I return an item?

How do I track a returned item?

When will I receive my refund?

What if the item is faulty?

How do I exchange an item?

If you have any question that has not been answered here, please feel free to contact us at iunderstand@glorialee.com anytime!